TERMS & POLICY

TERMS OF SERVICE

1. Always Completed and your agreement

These Terms govern your use of Always Completed and your purchases through our website. “Always Completed”, “we”, “us” and “our” refer to Always Completed. Contact our technical support through your account tickets or info@alwayscompleted.com.

You purchase the services from Always Completed. We manage your orders, technical enquiries, cancellation requests and eligible remedies. All order-related requests should be addressed to our technical support.

These Terms, the Refund, Cancellation & Refill Policy and the service conditions presented at purchase govern your order. By accepting these Terms and submitting an order, you agree to the conditions applicable to that purchase. Review them before registering, adding funds or ordering. Our Privacy Policy explains data processing; acknowledging it is not consent to optional advertising or tracking.

Mandatory rights prevail. Subject to those rights, a specific commitment made for your order takes precedence over a conflicting general restriction. Later catalogue edits do not remove a purchased entitlement. Merely visiting our website is not agreement to purchase a service.

These general rules apply across our catalogue. The selected service's name, description and order settings disclosed when you purchase specify its particular features, quantities, prices, estimates, cancellation options and refill conditions. A service-specific term controls that particular point; the remaining general rules continue to apply. Features or guarantees offered for another service do not transfer to your order merely because the platform, category or service name is similar. A reference to a feature in these Terms does not mean that every service includes it. Mandatory rights and binding commitments made for your order remain unaffected.

2. Eligibility, authority and account security

You must be at least 18, meet any higher applicable age of majority and have legal capacity to contract. When acting for a business or another person, you must be authorised to do so, to pay for the order and to submit the target account or content. Restrictions on eligible customers or territories must be disclosed before payment and must not be bypassed.

Maintain accurate registration information and secure your account, devices, password and API keys. Restrict access to authorised users and promptly report suspected compromise. You are responsible for orders you authorise and for errors in integrations you control. Responsibility for unauthorised activity depends on the facts and applicable law; this clause does not transfer our own security failures to you.

Do not create or use accounts to evade a restriction, obtain the same introductory benefit repeatedly, manipulate referral credit or bypass technical limits. Legitimate multiple-account use is not automatically treated as fraud.

Use only payment methods you are entitled to use. Verification reasonably necessary to assess an actual payment, identity or security risk may be required before we process or continue an affected transaction. Never send social-media passwords, authentication codes, payment PINs, full card details or wallet private keys in a ticket.

3. What a service includes

An order purchases only the metric, quantity, target, quality characteristics, targeting and guarantee expressly included in the selected service. The service ID and purchased description identify the order; a later change of category or display name does not change its original scope.

Unless expressly included, an order does not purchase ongoing account management, permanent audience retention, independent endorsements, interaction beyond the purchased metric, sales, profit, royalties, monetisation approval, improved rankings or a particular business result. Account photographs, biographies, posting history, geography and similar attributes are included only to the extent stated for that service.

Material descriptions must be accurate. Do not assume that purchased activity is organic or represents independent interest. Where a service uses artificial or incentivised activity, that characteristic must be disclosed in its description. General quality labels do not add an unstated business-outcome guarantee or remove a characteristic actually promised at purchase.

A previous order or sample does not fix the speed, availability or results of a later order. Each order remains governed by its own purchased specification. We do not guarantee the result of a larger campaign merely because a smaller order performed in a particular way.

Any quantity supplied above the purchased amount at no additional charge is a complimentary overdelivery unless otherwise agreed. It does not increase the paid quantity or refill coverage and cannot be transferred to another order. We will not charge for an unsolicited surplus.

Views, plays, impressions, unique viewers, concurrent viewers and watch time are different measures. Purchasing one does not automatically include another, a wholly distinct audience across separate orders, or monetisation-qualifying activity, unless expressly included in the selected service. This does not permit counting an existing non-repeatable action as a newly delivered unit when new units were purchased.

For a service sold for a stated duration or session, the normal end of that correctly supplied period does not create a permanent-retention guarantee or a free extension. For a service using custom text or other customer instructions, correct use of the accepted instructions is not an execution error merely because you later prefer different wording. Copy-editing, translation or later removal is included only where agreed. An actual failure to supply the purchased duration, quantity, target or text remains subject to the refund policy. These rules apply only to the relevant service format and remain subject to the acceptable-use restrictions.

4. Target details, access and overlapping orders

Before submitting, check the service ID, supported content type, target-link format, quantity, minimum, maximum, required increment, price, delivery estimate, cancellation options and refill conditions. Processing may begin automatically; submitting a correction afterwards does not amend the original order unless technical support confirms the change.

Keep the target publicly accessible and retain the supplied URL, username and relevant access settings during delivery and any refill, unless the service expressly supports a different setup. Account, age, country, invitation, counter-visibility or content restrictions may prevent a particular service from operating; follow the requirements actually stated for that service. Do not delete the target, remove delivered activity or change relevant settings while an issue is being investigated without first informing technical support where practicable.

A service correctly performed for the valid target you supplied is not misdelivery merely because you intended to enter a different target. For an incorrect, inaccessible or changed target, charges for correctly performed work or legally chargeable irreversible work may remain payable. An identifiable unused, uncommitted portion is assessed under the refund policy; a data-entry error is not evidence of delivery that never happened.

Do not place overlapping orders for the same metric on the same target, on Always Completed or another website, during active delivery or refill unless the selected service allows it. During an open measurement review, avoid new activity that would prevent the original issue from being checked. Unrelated metrics are not automatically overlapping orders.

Tell technical support about relevant concurrent campaigns and other orders when reporting a shortfall. Interference, changed settings or missing customer information may prevent a voluntary remedy where they caused the issue or make the affected claim unverifiable after reasonable review. These restrictions do not invalidate unrelated claims.

Where the selected service expressly states a cumulative limit per target, session or period, splitting purchases or using equivalent links to the same target does not reset that limit. A per-order maximum is not automatically a cumulative limit. No undisclosed limit is introduced by this paragraph or used as proof that an undelivered order was completed.

5. Processing, delivery estimates and technical changes

Published start times, average speeds, completion ranges and routine progress estimates from technical support are estimates unless expressly guaranteed for your order. Delivery may be gradual, uneven or interrupted by queue load, maintenance, technical checks, network conditions, target restrictions or platform changes. An average speed is not a promise of continuous delivery at that speed.

Do not treat an estimate as a fixed deadline for a launch, event or commitment to your own customer. A request for priority, a cancellation request or a support acknowledgement does not create an accelerated-service commitment. Specific deadlines or service-level commitments must be expressly agreed; legally binding representations remain binding.

Delay alone does not automatically qualify an actively processing order for a voluntary refund or cancellation. For a material delay, contact technical support with the order ID. We will investigate and determine a substantiated next step: continued performance with an updated estimate, a technical correction, an agreed alternative or an adjustment for the portion that cannot reasonably be supplied. An unresolved processing status is not a basis to retain payment indefinitely for unavailable performance.

We may adjust technical methods, resources, routing, scheduling and maintenance arrangements while preserving the service purchased. Minor wording corrections, technical adjustments that preserve agreed characteristics and revisions to non-guaranteed estimates do not, by themselves, qualify an order for ordinary cancellation or a voluntary refund. An expressly guaranteed deadline or feature is not a non-guaranteed estimate.

Catalogue updates and discrepancies. Technical conditions may change before the corresponding catalogue update is displayed. We may correct inaccurate or outdated information, suspend new orders for an affected service and pause affected processing where technically possible while technical support reviews the issue. A correction does not by itself establish that earlier orders were affected. Disabling a service for new purchases does not itself cancel existing orders or erase purchased coverage.

Check the selected service before ordering. Ask technical support to confirm current operating conditions where information is unclear or conflicting, or before relying on an estimate for a time-sensitive order. A routine enquiry does not create a new guarantee, and not contacting support does not, by itself, waive a feature expressly included in the purchase.

For a confirmed material discrepancy, we may first correct or complete the agreed service without additional charge where feasible and consistent with applicable rights. If it cannot reasonably be supplied as agreed, we may offer a clearly explained alternative for your agreement or resolve the affected purchase under the Refund, Cancellation & Refill Policy. A later edit or the customer's silence is not acceptance of a materially different service. Corrections apply to subsequent purchases to which they have been properly disclosed; they do not retrospectively rewrite an existing order.

The website, API and individual services may be temporarily unavailable. We may restrict new orders or technical access to address capacity, security, abuse or legal requirements. External disruption does not automatically extinguish an obligation to resolve an undelivered order.

6. Order status and measurement

Where used, “pending” means queued or awaiting processing; “processing” means preparation or technical processing is underway; “in progress” means delivery or execution has begun; “completed” means completion has been recorded; “partial” means the order was only partly fulfilled; and “canceled” or “cancelled” means that the order, or an identified remaining portion, will not continue. Status information and public counters may update at different times. A cancelled or partial status does not mean that the original deposit has been reversed to the payment method.

Delivery, subsequent retention and the target's total current count are different matters. We assess delivery using relevant order records, available technical evidence, starting measurements and credible customer evidence. Public or third-party analytics may be rounded, delayed, filtered or affected by unrelated growth and losses. A counter screenshot alone is not automatically conclusive in either direction.

Technical support may request the order ID, relevant dates, the target, a readable screenshot or an appropriate analytics extract. We do not require sensitive authentication information. A “completed” label does not override substantiated evidence of non-delivery, and a later drop does not by itself prove that delivery never occurred.

Internal technical configurations, security controls and unrelated customer data need not be disclosed merely to process a routine complaint. We will explain the relevant findings sufficiently to address the claim, subject to applicable disclosure, privacy and procedural rights.

A hidden counter, failed measurement or unavailable analytics is not automatically a zero count, proof of full delivery or proof that no drop occurred. Technical support assesses available evidence for the relevant target, metric and period rather than treating missing data as a definitive result.

7. Prices, prepaid funds and payment instructions

The currency and charge displayed when an order is confirmed apply to that order. Any charge imposed by us must be disclosed before confirmation. Later discounts or price reductions do not create a price-match refund; later increases do not retroactively increase an accepted order's charge.

Deposits fund prepaid purchases of Always Completed services. The balance is not intended as a bank account, investment, exchange or payment-transfer facility. It earns no interest and is not transferable between customers unless expressly agreed. Its legal treatment remains subject to applicable law. There is no standard cash-withdrawal facility; the refund policy governs adjustments and exceptions.

Follow the current payment instructions displayed on the Add Funds page. Verify the asset, network, address, currency, reference and amount before payment. Do not reuse an expired invoice or saved payment destination without checking it. We cannot promise recovery of a payment sent incorrectly. A completed blockchain transfer does not itself confirm that the correct account has been credited, nor does network irreversibility remove a refund obligation.

Only confirmed payments are credited. A screenshot, unconfirmed transaction or pending bank authorisation is not proof that funds reached the designated destination. Technical support will investigate missing or duplicate payments using relevant transaction records.

Without our written approval, do not present our payment instructions as your own collection account or direct unrelated end customers to fund your panel balance. A purchase made with an authorised company payment method is not automatically prohibited. We may ask for proportionate verification where the payer and account holder differ.

8. Promotional credit and accounting corrections

Where offered, test credit, deposit bonuses and promotional credit are usable only on the terms disclosed with the offer and have no cash-redemption value unless expressly stated. They are distinct from paid deposits. No expiry or inactivity deduction may be imposed retrospectively on paid credit.

We may reverse a duplicated or erroneously credited amount, or a promotional benefit obtained by demonstrated abuse, and correct an arithmetic or transaction error. We will identify the affected entries and explain the correction; this is not permission to change an accepted price or impose an undisclosed fee. A genuine dispute about the correction can be referred to technical support.

A reversed payment or lawful ledger correction may leave an amount outstanding for benefits already received. We may restrict further ordering and apply a lawful set-off against amounts genuinely due, after accounting for remedies and payment-dispute outcomes. A disputed or negative balance is not automatically proof of fraud and does not permit duplicate recovery.

An obvious pricing or catalogue error does not authorise us to charge a higher amount without agreement. We will notify you and, where legally permitted, cancel the affected unperformed order and restore the appropriate credit, or offer the corrected service for your approval. Completed performance and mandatory rights are assessed separately.

9. API, bulk orders and scheduled features

This section applies only to features actually available to you. Dashboard, bulk and API orders have the same purchased service conditions. You are responsible for service selection, mapping, target formatting, quantities and authorised requests sent by your integration. Check the current catalogue and documented technical limits before sending requests.

A timeout, disconnected session or missing API response does not prove that a request failed. Check your order history or contact technical support before resubmitting. Separate valid submissions can create separately chargeable orders unless documented duplicate protection applies. Confirmed duplicate charges or orders caused by a defect in our own system will be investigated and corrected as appropriate.

Do not sell or expose your API key, bypass access controls, overload endpoints or exploit a defect. We may throttle or suspend abusive access. Only the protections and limits stated in the applicable API documentation apply; do not assume that every repeated request will be deduplicated.

Drip feed, scheduled runs and automatic-order features are available only for supported services. The purchased configuration must identify the quantity per run, number or trigger of runs, interval, pricing and any applicable limit. An interval is a scheduling instruction, not an additional guarantee of instantaneous delivery.

Stopping future runs or closing an account does not automatically cancel runs already created, processing or completed. The cancellation policy applies to each affected portion. A request to enable a feature does not guarantee availability. A prepaid balance alone does not authorise an undisclosed recurring card charge or automatic top-up.

For automatic orders, the service conditions and settings accepted at activation determine the applicable trigger, quantity, charging basis, duration and any limits. These may allow an expressly selected ongoing arrangement. They do not authorise unrequested schedules, undisclosed catch-up orders or spending beyond an accepted limit. Pausing, resuming and replenishing the balance follow the accepted configuration, not an unstated new authorisation.

For multi-run services, the quantity per run and number of runs may differ from the total quantity. The selected service and order confirmation determine the price unit and total charge or accepted calculation basis. A transport-level success response does not, by itself, establish that every item in a bulk API request succeeded. Check the documented per-item result before retrying an entire batch; the rule against duplicate compensation applies to confirmed duplicate errors, not to separately authorised valid orders.

10. Customers reselling our services

You remain responsible for your own pricing, customer contracts, support, lawful data handling and statements to your customers. Your resale price, marketplace penalties, refund promises or private deadlines do not increase the obligations Always Completed accepted for your order.

Do not promise unlimited retention, instant cancellation, fixed delivery or account safety when the selected service does not include that promise. You may not present yourself as our employee, legal representative or the operator of Always Completed, or use our branding in a way that falsely implies such a relationship.

Your business relationship with your customer is separate from your purchase from us. We address the authorised panel account holder or representative. Target information is not permission for us to solicit your customers or advertise to them. Necessary verification, fulfilment communications and lawful disclosures are handled under our Privacy Policy.

11. Acceptable use and intellectual property

Do not use the services for unlawful activity, unauthorised account access, payment fraud, impersonation, harassment, threats, malicious reporting, infringement, exploitation of children or attacks on another person's account. Do not submit sexually explicit material or material promoting unlawful conduct. Comply with applicable platform requirements.

Do not use fabricated reviews, testimonials or influence to mislead others about independent endorsement or to obtain advertising revenue, royalties or monetisation through deception. Listing a service does not authorise a prohibited or unlawful use. These customer obligations do not replace obligations that apply to Always Completed.

We may refuse or stop an order where reasonably necessary to prevent unlawful activity, material harm or a substantiated security risk. The treatment of paid funds depends on work performed, the cause and applicable law; refusal does not turn non-delivery into delivery.

You retain rights in your submitted material and grant only the permission reasonably needed to perform the order and resolve associated issues. Your order does not give us permission to publish your private history, use your name or testimonial in marketing, or repurpose your content without an appropriate separate basis.

Our brand, website materials, software and documentation remain subject to their respective ownership rights. Authorised catalogue/API use for your business does not permit impersonating Always Completed or copying protected materials beyond the permission given. This restriction does not prevent keeping evidence, making lawful criticism or using rights that cannot be restricted by contract.

12. Technical support, reviews and protective measures

Use your account ticket or info@alwayscompleted.com and identify the relevant order or payment. Keep follow-up information in the same case where practicable. Duplicate tickets may be merged and do not create priority, restart guarantee periods or cause automatic approval.

A request, acknowledgement, status refresh, ticket closure or absence of an immediate reply is not confirmation of cancellation, refill completion or refund approval. Technical support determines the operational outcome after review and will explain the relevant basis and any calculation. You may provide new material evidence and seek any external remedy available to you.

We may pause an affected review while reasonably necessary information is missing, explaining what is needed. A timely reported claim is not automatically converted into a late claim because of our response time. Customer failure to provide reasonably obtainable evidence may prevent a voluntary claim from being verified; mandatory rights remain unaffected.

Knowingly altered evidence, repeated duplicate-compensation attempts, unauthorised payments and abuse of technical systems can lead to investigation, proportionate restrictions or closure. We may limit abusive contact channels while preserving a reasonable way to resolve legitimate issues. A genuine complaint or unfavourable review is not, by itself, misconduct.

Account suspension or closure does not itself cancel active orders, establish delivery or forfeit all paid credit. Holds and set-offs must relate to actual amounts due, a documented risk or a binding requirement. If we permanently discontinue your access without a breach attributable to you, or cease the service and cannot provide the remaining purchases, unused paid credit will be returned subject to lawful adjustments. Promotional credit is not cash.

A clearly identified goodwill credit or one-off exception does not automatically amend the service or promise the same exception for future orders. It does not erase a separate express commitment already made.

13. Platform risks and limits of responsibility

Always Completed is independent of the social platforms mentioned on the website. Platform names identify the target or compatibility of a service, not endorsement or affiliation. We do not control platform rules, counters, removals, monetisation decisions, reach restrictions, account suspension or content deletion. No service includes a promise that a platform will never take action unless an expressly agreed and legally valid commitment says otherwise.

Our commercial remedies address the affected order and its purchased scope under the refund policy, not every change to a customer's business or total audience. This does not restrict stronger remedies required by law.

Business customers only: to the extent enforceable, we are not liable for lost anticipated profit, lost revenue, lost business opportunity, loss of reputation, or indirect or consequential loss. We are not responsible for your resale markup, voluntary refunds to your customers or marketplace penalties arising from promises we did not accept. Our aggregate contractual liability for the affected service is limited to the charges actually paid for the order or orders directly giving rise to the claim. This does not reduce an order adjustment or refund expressly due under these policies, and does not apply to non-excludable liability. Your actual purpose of purchase determines business or consumer status; registration alone does not make a consumer a business customer.

A business customer is responsible for reasonable third-party claim costs caused by its knowingly unlawful instructions or material infringement of another person's rights. This does not cover our own breach or misconduct. We must notify the customer, allow reasonable participation in the defence and not bind it to a settlement without reasonable approval.

Nothing here excludes fraud, fraudulent misrepresentation, deliberate wrongdoing, liability for death or personal injury caused by negligence where exclusion is prohibited, or any other liability or remedy that cannot lawfully be limited. Consumers retain the responsibility standards and remedies required by applicable mandatory law.

14. Updates, disputes and continuing provisions

We may update these documents for operational, security or legal reasons and identify revisions through the displayed update date. Revised contractual terms apply to purchases for which they have been made available and accepted, or to ongoing arrangements after any legally required notice and renewed agreement. Technical announcements may update current estimates or availability but do not retrospectively remove a purchased guarantee, change its start date or create a hidden exclusion.

Contact technical support first where practicable so that we can review a dispute. This does not suspend a legal or payment-system deadline or require you to waive a remedy. Disputes are governed by applicable law and may be brought before a court with jurisdiction. These Terms do not require you to give up a mandatory right to bring a claim in your local courts.

If a provision is unenforceable, the remainder continues only to the extent lawful. Delay in enforcing a provision is not a permanent waiver. Properly due payment obligations, relevant privacy duties, limitations where enforceable and unresolved claims may survive closure to the extent necessary; closure does not authorise indefinite retention of personal data.

REFUND, CANCELLATION & REFILL POLICY

This policy is part of the Terms of Service. It distinguishes prepaid deposits, original delivery, ordinary cancellation and post-delivery refill. A remedy is assessed for the affected order and loss; it is not automatically a refund of every order or the full account deposit. Mandatory legal and applicable payment-protection rights prevail over a conflicting commercial restriction.

1. Deposits and the normal form of adjustment

Deposits are prepaid credit for Always Completed services, not a withdrawable cash balance. We do not offer change-of-mind cash refunds or routine cash withdrawals as a standard commercial policy.

Approved adjustments for cancelled, undeliverable or partially fulfilled orders are normally credited to your Always Completed balance. This is an internal order credit, not reversal of the original deposit. An issue with one order does not automatically entitle you to reverse an unrelated deposit or correctly fulfilled orders.

A refund to the payment source may nevertheless be required by law, an applicable payment-protection process, a specific guarantee or an express agreement. Duplicate or incorrect payments, verified unauthorised payments, statutory withdrawal and discontinuation of service are reviewed on their actual facts, not rejected merely because a deposit was credited.

2. When ordinary cancellation is available

Check the cancellation conditions of the selected service before ordering. Some services do not support ordinary customer-requested cancellation after submission. For other services, cancellation is possible only while the affected work can still be stopped. Processing may begin automatically even when a displayed status has not yet refreshed.

Submitting a ticket or pressing a cancellation button creates a request; it does not confirm that delivery has stopped. Technical support must verify the outcome. An order may continue or complete during review. A request made before completion does not by itself reverse charges for correctly delivered work completed before cancellation took effect.

We cannot undo an already performed service as an ordinary cancellation. Where stoppage is feasible, we cancel the unperformed, uncommitted portion and apply the appropriate adjustment. Correctly delivered services and legally chargeable irreversible work remain payable. Irreversible work must be substantiated; it is not a blanket excuse for our own non-performance.

Account closure, an API disconnection, an unpublished catalogue entry or a closed ticket is not cancellation confirmation. For a scheduled or automatic-order feature, cancelling future activity does not necessarily stop individual orders already generated.

These operational rules concern ordinary cancellation. They do not override a statutory withdrawal right or a remedy for an agreed service that was not performed.

3. Delays and original non-delivery

Unless expressly guaranteed, start and completion times are estimates. A delay or slower-than-expected speed does not automatically make a processing order refundable. There is no general promise of cancellation or automatic refund after a particular number of hours unless the purchased service expressly provides one.

For a material delay or credible non-delivery claim, technical support reviews the order, available measurements and technical evidence. We may first correct the issue or complete the originally agreed service where feasible and consistent with your applicable rights. You are not required to accept a materially different service as the remedy.

If the order cannot reasonably be completed, the unfulfilled portion will be adjusted. We do not retain payment for non-delivery solely because the order has a processing or completed label. Conversely, a later fall in the public count does not automatically establish original non-delivery: verified delivery followed by a drop is assessed under the purchased refill conditions.

Service-description mismatches. Technical support compares the conditions communicated for the purchase with actual performance. A catalogue update is not automatic proof of a refundable defect. For a confirmed material mismatch, the correction and alternative-service procedure in section 5 of the Terms applies; ordinary no-cancellation restrictions do not settle a claim that a different service was supplied.

An appropriate adjustment reflects the affected service and the significance of the mismatch, not quantity alone. Delivering the full quantity does not establish conformity if agreed targeting, quality, duration or refill coverage is missing. The affected portion may be the whole order where the mismatch affects the entire service, but unrelated correctly performed orders and deposits are not automatically refundable. The normal balance-credit policy, mandatory remedies and rule against duplicate compensation continue to apply.

4. Partial orders and calculation

For a quantity-priced order, the standard adjustment for a confirmed undelivered portion uses the price actually charged, including any order discount:

Adjustment = original order charge × confirmed undelivered quantity ÷ ordered quantity.

For example, if an order for 1,000 units cost $10, 600 units were delivered and the remaining 400 were cancelled, the adjustment is $4, not the full $10. This is an illustration, not a service offer.

The same undelivered units cannot be compensated twice. An earlier adjustment is deducted only to the extent it already compensated the same loss. Separate issues or unrelated orders are not silently set off against each other.

For multi-part packages or time-based services, we use the allocation stated at purchase or another fair allocation consistent with applicable law. Technical expenses are not counted as delivered units. Rounding follows the balance currency's supported precision; no undisclosed underdelivery tolerance is created by this policy.

Where an order was paid using both paid and promotional credit, an internal adjustment restores those categories proportionately unless the offer provided a different lawful allocation. This does not convert promotional credit into withdrawable cash or reduce a mandatory monetary refund. Complimentary overdelivery does not increase the paid price or refund basis.

A threshold for requesting a post-delivery refill does not permit initial underdelivery. Any agreed delivery tolerance is separate from a refill threshold; this policy does not introduce an unstated tolerance.

5. Refill: what is covered

Refill is replacement of eligible losses after delivery. It is included only where the purchased service listing, including its name or description, expressly says so. Check the coverage period, its starting point, the metric covered, any threshold, any request interval and any cumulative replacement limit. Such limits apply only if disclosed before purchase and consistent with the guarantee actually offered.

If the description states a period but does not specify its starting point, the period begins on completion of the order. For an order finally closed as partial, it begins when delivery of that portion ends and the order is marked partial, unless the purchased description expressly states otherwise. A later catalogue change cannot retrospectively shorten coverage.

Coverage relates only to eligible losses from that order's delivered quantity, not your total audience, pre-existing followers, organic activity or other orders. For a partially fulfilled order, only its delivered portion can have post-delivery refill coverage; the refunded undelivered portion cannot also be refilled.

Complimentary excess delivery does not enlarge the covered quantity. A separate new paid order is not a refill of an earlier order. We will not require a new paid order merely to submit a claim under a guarantee you already purchased.

6. Start-count condition and attribution

Unless the purchased service expressly provides an exception, refill is unavailable while the current count for the purchased metric is below the start count recorded for that order. The start count is the recorded measurement before that order's delivery began, not the completed count or the size of a subsequent drop. This condition must have been disclosed before purchase and cannot override an express conflicting guarantee or mandatory right.

Where a start-count method applies, the reference level is the recorded start count plus the covered quantity delivered under that order. The covered quantity cannot exceed the quantity purchased. A count at or above that level does not, on that measurement alone, establish a covered shortfall. A count below it is not automatically proof that every missing unit came from our order. Technical support reviews attribution using relevant records and evidence.

Tell technical support if the recorded baseline or current measurement appears incorrect. A missing, rounded or demonstrably erroneous baseline is not automatically treated as a verified exclusion. A below-start measurement does not establish which part of the audience was lost and does not prove that original delivery occurred.

Changes of target, deletion, access restrictions, deliberate removal of delivered activity or overlapping orders may exclude a voluntary refill where they caused the loss, prevent replacement or materially obstruct reliable attribution. We assess the effect on the actual claim rather than treating every unrelated change as loss of all rights.

7. Refill requests and resolution

Submit your request within the coverage period, using the supported order function or an account technical-support ticket. Identify the original order and the observed loss. If a button is unavailable or fails, contact technical support rather than assuming that the guarantee has disappeared.

Do not create multiple simultaneous refill requests for the same order. We may merge duplicates into the original case; they do not increase coverage. Any required waiting interval or cumulative replacement cap must be stated in the purchased description. We will not impose a previously undisclosed cumulative replacement cap during a purchased coverage period.

Refill processing is subject to technical review and estimated timing, not an automatic completion deadline unless expressly agreed. A request received within the coverage period remains subject to review even if the period ends while we process it. This preserves the timely claim, not coverage for new losses first occurring after expiry.

A refill or goodwill replacement does not restart or extend the original coverage period unless expressly agreed. A cumulative replacement allowance, if purchased, is reduced by eligible replacements actually provided under it. We do not count an unrelated paid order as consuming or satisfying that allowance.

Replacement is normally the first remedy for an eligible covered drop. If a promised refill cannot reasonably be completed, we will provide an appropriate proportionate adjustment for the eligible, unreplaced portion, normally to the panel balance, subject to any stronger remedy required by law. For quantity-priced orders, the normal calculation is the original order charge multiplied by the covered quantity still missing and divided by the ordered quantity, after accounting for prior compensation for that same loss.

An excluded or expired drop does not qualify for this voluntary adjustment merely because no refill is available. Original non-delivery and mandatory rights are separate issues.

A failed, rejected or merely submitted refill request does not consume a cumulative replacement allowance unless eligible replacements were actually supplied. A later eligible loss after a successful replacement is assessed as a new event within the remaining purchased coverage, not automatically rejected as a duplicate of the earlier request.

Where a lawful price adjustment is actually provided in final settlement of an identified covered portion instead of further replacement, the written outcome must identify the settled quantity and the coverage that remains. That settled portion cannot also be claimed for a second voluntary replacement. A proposed, approved but unprovided, or pending adjustment is not completed settlement. Unaffected coverage, binding service-specific promises and mandatory rights remain available.

A service expressly sold with automatic refill is assessed according to that commitment. A failure of the promised automatic process is not reclassified as a failure by the customer to make a manual request. Merely seeing a refill function on the website does not create automatic monitoring or refill for a different service.

8. No-refill services and ordinary exclusions

A service marked “No refill” has no voluntary post-delivery replacement guarantee. Delivered activity may decrease, including substantially. A post-delivery loss on that service does not by itself qualify for replacement or a refund. “No refill” does not mean an undelivered order is non-refundable.

There is normally no commercial refund for a correctly performed service merely because you changed your mind, found a lower price, did not obtain sales or interaction not included in the service, missed your own resale deadline, or experienced losses outside the purchased coverage.

Wrong service selection, a valid but unintended link, an inaccessible target, deleted content or changed settings may prevent a voluntary remedy for the affected work as described in the Terms. A confirmed failure caused by us is not reclassified as a customer error merely because cancellation is inconvenient.

We do not automatically remove an express purchased guarantee because a platform changed its systems. Any relevant platform-event exclusion must have been accurately disclosed as part of that service and be legally permissible; “platform update” is not an undisclosed universal exception.

9. Payment corrections and external refunds

For a missing credit, duplicate charge or incorrect payment, provide the transaction reference, amount, currency, date and payment method. Use current official payment instructions. We may request reasonable verification; never send passwords, full card details or authentication secrets.

An approved external refund is normally made to the original payer through the original payment route where supported and lawful. If that route is unavailable, we will arrange an appropriately verified lawful alternative rather than send funds to an unrelated third party. A cryptocurrency refund, where applicable, is a separate transaction requiring verification; no exchange gain or loss is automatically guaranteed to either party.

There is no undisclosed refund penalty. External fees or exchange differences may be deducted only where lawfully permitted and consistent with the applicable agreement. Our own non-performance does not automatically transfer our costs to you. Financial-network processing time is separate from our review time; mandatory reimbursement deadlines remain binding.

Approval, submission and successful processing of an external refund are distinct states. Technical support may trace an already initiated refund before arranging another payment for the same amount and will provide an available transaction reference where appropriate. A failed or returned transfer is not treated as money you received. This verification does not suspend a mandatory refund deadline or authorise indefinite delay.

10. Disputes, reversed payments and duplicate recovery

Contact technical support first where practicable so that we can investigate and resolve a problem. Doing so is not a condition for exercising a mandatory legal or payment-protection right and must not cause you to miss a deadline.

We may contest a dispute with accurate, relevant evidence of authorisation, the agreed service, delivery, communications and any compensation already provided. Knowingly false claims, manipulated evidence, stolen payments or deliberate double recovery can lead to proportionate protective measures and lawful reporting.

A good-faith dispute is not automatically fraud. A temporary hold must relate to a genuine disputed amount or documented risk and last only as long as reasonably necessary or required. Undisputed paid funds are not automatically forfeited. We do not threaten to remove delivered activity or harm a social account as punishment for a complaint.

The same loss cannot generate duplicate benefit through replacement, internal credit, external refund and a payment reversal. Where a payment dispute is already open, the resolution must be coordinated with the applicable payment process to avoid paying twice. We will not require withdrawal of an unresolved complaint as a condition of receiving a remedy already due. Ledger corrections must reflect the final outcome and must not recover an amount twice.

11. Statutory consumer withdrawal

This section applies only where the relevant consumer law governs the transaction. It is separate from ordinary cancellation and post-delivery refill. Crediting a deposit, accepting general Terms or describing an order as digital does not, by itself, remove a statutory withdrawal right.

For service contracts covered by EU/EEA distance-selling withdrawal rules, the usual period is 14 days from conclusion of the contract, subject to applicable exceptions or extensions. You may exercise the right by sending an unequivocal statement to info@alwayscompleted.com or by another legally valid method. Identify the relevant contract so that we can process your notice. You do not need to give a reason or prove non-delivery to exercise an unconditional statutory withdrawal right.

Where early performance is permitted, the express request, information and acknowledgements required by applicable law must be obtained before relying on a charge for work started during the withdrawal period or on loss of the right after full performance. Starting work is not, by itself, full performance or a waiver. A proportionate charge is payable only where the legal conditions are met.

Reimbursement follows the legally required method and deadline. For covered EU/EEA withdrawals, it is normally due within 14 days after notice, subject to any lawful proportionate service charge. A panel-balance credit does not replace a monetary refund when the law requires the latter.

You may use the following optional notice, but its use is not compulsory:

To: Always Completed, info@alwayscompleted.com

I/We hereby give notice that I/we withdraw from my/our contract for the provision of the following service.

Service or order reference:

Date ordered:

Name of consumer(s):

Address of consumer(s):

Date of notice:

Signature of consumer(s), only if this notice is sent on paper:

12. What to include in a technical-support request

Provide your username or registered email, the original order/payment reference, a concise description, relevant dates, the requested resolution and reasonably available evidence. Include related order IDs and material target changes when relevant. Avoid unnecessary personal or confidential information about other people.

Report issues promptly so evidence can be checked. A purchased refill deadline may apply to that optional guarantee; an arbitrary short reporting rule does not replace a statutory claim period. A refund review is not automatic approval. Technical support will explain the outcome and calculation, and relevant new evidence can be reviewed.

PRIVACY POLICY

1. Scope and contact

This Privacy Policy explains the handling of information in connection with Always Completed, including website visits, customer accounts, orders, payments and technical-support enquiries. Contact info@alwayscompleted.com for privacy questions or requests.

The policy also covers identifiable people whose public account or content details are supplied with an order. Providing another person's information requires appropriate authority and any notice required by law; an order is not blanket consent on that person's behalf. This policy concerns processing for which we determine the purposes and means. Separate arrangements may apply where we process information solely on a business customer's documented instructions.

2. Information associated with the service

Account information includes the username, email address, authentication information and account settings supplied when you register or use your account.

Order information includes the submitted target link or public identifier, selected service, quantity, price, instructions, order history, status and relevant delivery, cancellation, refill or adjustment records. Related evidence may include communications and relevant measurements from the public target identified in the order.

Payment information includes the amount, currency, transaction reference, payment status and the payer or verification information made available through the selected payment method. Different payment methods involve different records. Use the designated payment process for sensitive financial information, not a technical-support ticket.

Support information includes your messages, attachments and the account, order or transaction details needed to handle the enquiry. Technical and security information, where generated by your use of the website, can include connection details, IP address, browser or device information, login events and relevant request or API records. Communication and privacy preferences include information needed to record and respect your choices.

Information comes from you, your use of the service, the public targets you identify and the technical or payment records relevant to the transaction. We do not request social-media passwords, one-time authentication codes, payment PINs, complete card details, wallet private keys or recovery phrases through technical support. Do not send unrelated sensitive information or unnecessary personal information about other people.

3. Purposes and legal grounds

We use relevant information to administer accounts, process authorised payments, fulfil orders, provide technical support, investigate discrepancies, perform eligible refills and adjustments, protect the website, prevent fraud, maintain required records and establish or defend legal claims.

Where a legal basis is required, processing necessary to administer your account or perform a purchase relies on taking steps at your request or performing the contract. Security, fraud prevention, relevant non-contractual enquiries and legal claims may rely on legitimate interests in protecting the service and affected people, subject to the necessary assessment and your applicable rights. Processing required by a binding legal obligation relies on that obligation.

Public identifiers belonging to someone other than the customer require their own appropriate legal basis; the contract with the customer does not automatically supply it. Optional marketing or tracking relies on consent where required, or another specifically applicable lawful basis with the required notice and choices. Acceptance of these Terms is not a blanket data-processing consent.

Information needed to identify your account, process a necessary payment or locate the target of an order may be required to provide the requested service. Without it, we may be unable to carry out that request. Unrelated optional information is not required merely to purchase a service.

4. Access and disclosure

We do not sell your personal information. Access and disclosure are limited to relevant service, security, payment or legal purposes.

Authorised personnel and organisations engaged for hosting, storage, panel operation, technical maintenance, order operations, communications or support may receive the information necessary for those tasks. For execution of an order, this may include the target link, service, quantity and relevant instructions, rather than unrelated payment details or private account correspondence.

Banks, payment processors and organisations handling transaction verification or disputes may receive relevant payment, authorisation, order and delivery information. Some process information independently for their own legal and financial responsibilities. Relevant information may also be disclosed to professional advisers, competent authorities or parties involved in a legal claim when there is an appropriate lawful basis.

A business transfer or restructuring may require protected disclosure of relevant records, with any notice and safeguards required by law. It is not permission to publish customer records or reuse them for unrelated purposes.

We do not use target details supplied by a reseller to independently solicit or advertise to that reseller's end customers. Necessary fulfilment communications, verification and lawful disclosures are separate from advertising. Private customer information is not published as retaliation for a complaint.

5. Cookies, browser storage and optional technologies

Cookies and similar browser storage can support functions such as sign-in sessions, security, language selection and saved preferences. Browser settings can restrict or delete stored information, although this may affect functions that depend on it.

Technology that requires prior permission must not be used on the basis of mere browsing, an order or agreement to these Terms. Where optional analytics, advertising or similar technologies are used, the relevant notice must identify their purposes and the available choices before the processing requiring that notice or permission. A general statement in this policy does not replace that specific information or a required consent control.

To raise a question about storage technologies or withdraw a relevant consent, contact info@alwayscompleted.com. Changing browser settings is not a substitute for any choice we are legally required to provide.

6. International handling

Technical, payment or support activities can involve processing outside your country. The applicable restrictions on international transfers continue to apply; use of Always Completed is not blanket consent to an otherwise unlawful transfer.

Where a transfer requires specific information or safeguards, those requirements must be satisfied for that transfer. Contact info@alwayscompleted.com for information about the locations, recipients and applicable arrangements relevant to your data, including an appropriate copy of safeguards where available under applicable law. This request route does not replace information that must be supplied without a request.

7. Retention and deletion

Retention is determined by the purpose of the record, the status of the account or transaction and applicable legal requirements, rather than an unlimited right to keep every record.

Account information is retained while needed to operate the account. After closure, residual information is limited to what is needed for unfinished orders, purchased guarantees, payment reconciliation, disputes, required recordkeeping or legal claims.

Order and support records are retained through fulfilment and relevant guarantee or dispute periods, and for a further period only where justified by an applicable claim or recordkeeping requirement. Financial records follow the retention obligations that apply to the relevant transaction. Technical logs are retained only for a justified operational or security period; evidence of a specific incident may need longer retention for its investigation or a related claim.

A minimal record of an objection or withdrawn marketing permission may be retained to avoid contacting you again against your wishes. Relevant records may also be retained for an unresolved legal matter, but unrelated information is not kept indefinitely merely because a dispute exists.

Information is deleted or irreversibly anonymised when its justified retention ends. Where restricted backup copies exist, deleted information may remain until those copies are replaced or expire; it must not be restored to routine use without applying the relevant deletion restrictions.

8. Security

Personal information is to be handled with technical and organisational safeguards appropriate to its sensitivity, purpose and risks, including access limited to authorised people and organisations that need it. You must also protect your login details and API credentials and report suspected compromise promptly.

No internet transmission or storage system is completely secure. We do not promise that every item is encrypted at every stage or that an incident is impossible. This does not exclude our legal responsibilities. We will assess and respond to a personal-data incident and make notifications where required by applicable law.

9. Your rights and choices

Depending on applicable law and the processing involved, you may have rights to access your information, correct inaccuracies, request deletion, restrict processing, receive a portable copy or object to particular uses. Where we rely on consent, you may withdraw it without affecting processing that was lawful before withdrawal. A separate legal obligation to retain relevant information may still apply.

You may object to direct marketing at any time, including related profiling where covered by that right. Contact info@alwayscompleted.com to opt out. Necessary transactional messages about accounts, orders, security or payments are separate from optional marketing.

Send privacy requests to info@alwayscompleted.com. You do not need an active account to contact us. We may request proportionate information to verify identity or understand the request, but do not require unnecessary documents or authentication secrets. Requests are handled within applicable legal time limits, with an explanation of any lawful refusal or extension. You may complain to the competent data-protection authority, including the authority in your country of residence where applicable.

10. Automated processes, age and external websites

Order handling, status updates and certain technical checks may involve automation. Contact technical support about a suspected error or a decision affecting your account. Any solely automated decision with legal or similarly significant effects is subject to the information, lawful-basis and review protections required by applicable law; this policy does not waive them or declare that such decisions necessarily occur.

Customer accounts are intended for adults aged 18 or over who meet any higher applicable age of majority. Contact info@alwayscompleted.com if you believe a child has submitted information improperly so that the situation can be assessed and addressed. Public account or content details submitted with an order are not assumed to concern adults merely because our customer accounts are for adults.

External websites and payment pages have their own privacy information for processing they control. Linking to them does not remove our responsibility for a disclosure we make.

11. Updates and contact

We may update this policy to reflect changes in the service or applicable requirements. A material new use will receive the notice and, where necessary, consent required before that use begins. A later edit does not retrospectively authorise incompatible processing.

For account, order, payment or privacy enquiries, contact info@alwayscompleted.com.